Hotel Arnika Wellness

Privacy Policy

Dear User,


Hotel Arnika Fam. De Pellegrini respects and safeguards your privacy. Pursuant to Article 13 of the Privacy Code (Italian Legislative Decree no. 196 of 30 June 2003), below we set out our statement concerning handling of the personal data of users (hereinafter “Users”) who interact with this website (hereinafter “Site”). This statement relates solely to any treatment of users’ personal data handled by Hotel Arnika Fam. De Pellegrini during and on occasion of browsing on the Site, make an online request for information or booking or subscribe to our newsletter. 

Data controller - Data Processor

The Data Controller responsible for the handling of Site Users’ personal data is Hotel Arnika di de Pellegrini Ivano & C. S.n.c. with registered offices in Passo San Pellegrino - 38035 Moena (TN). The Data processor is de Pellegrini Giovanni - info@arnika.it.

Purpose of data handling and processing

Users data are collected and used to permit browsing on the Site, improve the browsing experience and also to respond to any requests or communications from Users. 

Types of data handled and processed

Browsing data: during the course of their normal operation, the information technology systems and software procedures used to operate this Site capture some personal data whose transmission is implicit in the use of Internet communication protocols. These are items of information that are not collected to be associated with identified interested parties but that, by virtue of their intrinsic nature, could make it possible, via processing and association with data held by third parties, to identify the Users. This category of data includes IP addresses or the domain names of the computers used by Users who connect to the Site, the addresses in URI (Uniform Resource Identifier) format of the resources requested, the time when the request is made, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server (e.g. OK, error, etc.) and other parameters concerning the User’s operating system and computer environment. These data are used solely for the purpose of obtaining anonymous statistical information on Site utilization, to check that the Site is working properly, and to improve the User browsing experience. They are deleted immediately after processing. The data may be used to ascertain liability in the event of hypothetical cybercrimes to the detriment of the Site. 
Data voluntarily provided by Users: the optional, explicit and voluntary dispatch of data in web forms or of electronic mail to the addresses indicated on this Site involves subsequent acquisition of the sender’s address – necessary to respond to requests or to finalize bookings – as well as of any other personal data included in the message. 

Optional nature of provision of data

Apart from what has been specified for browsing data, the User is to provide his/her personal data to ask for the dispatch of informative material or other communications. Failure to provide them may make it impossible to obtain what has been requested. 

How data are handled and processed

Processing takes place manually and using IT tools, and is done for the following purposes:

1. To obtain and confirm your booking of accommodations and other services, and to provide such services as requested. Since this processing is required to define our contractual relationship and to perform under our contract with you, your consent is not required, unless certain “sensitive” information is submitted. Should you refuse to submit your personal information, we will not be able to confirm your booking or provide you with the requested services. Processing shall cease once you check out, although some of your personal information may (or in some instances, has to) continue to be processed for the purposes and in the manner described below;

2. To allow you to receive messages and telephone calls during your stay. Your consent is required for such purposes. You can revoke your consent at any time. Such processing, where consent is granted, shall end when you check out;

3. To send you advertising messages and updates on special rates and promotions. For this purpose, upon obtaining your consent, your information shall be retained for a maximum of 10 years, and will not be disclosed to third parties. You may revoke your consent at any moment.

Cookie Policy

Cookies are small pieces of text that a website, when visited by a user, sends to the user's browser. These text cookies are then stored on the user's computer and are used by the same website the next time the user browses them. When browsing a website, users can also be sent cookies which come from different sites or web servers (so-called "third parties"), which can be included in various elements (for example, images, maps, sounds and specific links to pages of other domains) found on the same site as the one that the user is browsing.

This Website uses cookies for the following purposes

Technical cookies

these are used for the sole purpose of "transmitting a communication via an electronic communication network, or to the extent strictly necessary for the provider of the service of an information company that has been explicitly requested by the subscriber or by the user to provide such service" (see Art. no. 122, paragraph 1, of the Code).
They are not used for other purposes and are usually installed directly by the website owner or manager. They can be divided into browsing or session cookies, which ensure normal browsing and use of a website (allowing you, for example, to make a purchase or to login to access a restricted area); analytics cookies, which are integrated with technical cookies when used directly by the website manager to collect information, in aggregate form, on the number of users and how they browse the website; and functionality cookies, which allow browsing for users on the basis of a set of selected criteria (for example, language or the products selected for purchase) in order to improve the service offered to users.
To install (save) these cookies, prior consent from users is not required. 

Profiling cookies

these cookies are used to create user profiles which, in turn, are used to send advertising messages in line with the preferences shown by the user when browsing.  
Use these cookies to create your anonymous browsing profile, which allows you to receive behavioural or targeted advertising, to view content and receive suggestions such as non-targeted commercial initiatives based on the sections of our websites that are more relevant to you and your interests. These cookies are also managed by our company.

Third-party cookies

These cookies are used to create an anonymous user profile based on your browsing experience on this website and on other websites. In this way, you will receive targeted advertising based on your interests rather than generic advertising. These cookies are not managed by our company and are known as third-party cookies. 
You may view the privacy policy regarding third parties at the following link: 

Links to social network plug-in cookies: this Website uses social network plug-in cookies from various third parties. This allows you to share the contents of the Website on specific social networks. Thanks to these plug-ins, using the Website becomes much easier. The use of data collected by third parties through social network plug-ins is determined exclusively by the third parties concerned. Hotel Arnika Fam. De Pellegrini is not able to access these cookies and third parties cannot access cookies from Hotel Arnika Fam. De Pellegrini. To obtain information on third-party cookies, see the policies of the parties concerned.

Options regarding the use of cookies

Your PC can be set to warn you every time a cookie is sent to your computer, or you can choose to disable all cookies. You can do this by changing your browser settings. Since each browser has slightly different features, check the "help" menu in your browser to change cookie settings. 
You can then change your browser settings so that cookies are deleted or not saved on your computer or mobile device without your explicit consent. 

The following links help you better understand how to set your browser:

If you disable cookies, you will not have access to the many features that make this Website more efficient.

Communication of data to third parties

Saving any handling and processing performed by third parties appointed by Hotel Arnika Fam. De Pellegrini to manage the Site, duly appointed as external processors, no information collected during Users’ browsing of the Site is communicated to third parties or disclosed. 

Your rights (Articles 15-22 of the EU Regulations n. 679, 2016)

We also would like to inform you that the European Regulation grant you certain rights, including rights of access to, adjustment, erasure, limitation of, or objection to the processing of your data, as well as data portability rights, when and insofar as applicable (Articles 15-22 of the EU Regulations n. 679, 2016). You can also file a complaint with the Data Protection Authority, according to the procedures set forth under applicable regulations.

Links to other websites

This privacy statement refers exclusively to the Site. The Site contains links to third-party websites, over which Hotel Arnika Fam. De Pellegrini has no form of control. Hotel Arnika Fam. De Pellegrini will therefore not in any way be responsible for any handling and processing of personal data performed by such third parties.

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